Returns Policy
At Luxe Gifts, we are committed to ensuring your satisfaction with our products. If you experience any issues with your order, please review our returns policy below.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 24 hours of receiving your order. To process your claim promptly, please:
- Email us at support@luxe-gifts.co.uk with your order details.
- Attach clear photos of the damaged item(s) and packaging for assessment.
Once we receive your photos and verify the issue, we will arrange for a replacement or refund, depending on product availability and your preference.
Returns and Refunds for Personalised Items
Since each item is personalised specifically for you, we cannot accept returns or offer refunds for items that are no longer wanted or needed. However, if there is a fault with the personalisation or a quality issue, please contact us within 24 hours of receipt, and we will work with you to resolve it.
Contact Us
For questions about returns, please get in touch with us at:
Luxe Gifts
Email: info@luxe-gifts.co.uk
